Refund policy

Return & Refund Policy

Effective Date: [2/18/2026]

Thank you for shopping with us. We specialize in professional tools and construction materials. Due to the nature of our products, please review our return policy carefully before making a purchase.

1. Return Eligibility (14-Day Policy)

Customers may request a return within 14 days of delivery confirmation.

To be eligible for a return:

  • The item must be unused, uninstalled, and in original condition

  • The item must be in original packaging

  • All accessories, manuals, parts, and bundled items must be included

  • The item must not show signs of wear, installation, modification, cutting, or damage

  • Proof of purchase must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used, installed, altered, or partially consumed materials

  • Cut-to-size, custom-made, or special-order products

  • Bulk construction materials once opened

  • Clearance or final sale items

  • Items damaged due to misuse, improper installation, or customer negligence

3. Return Process

To initiate a return, please contact us at:

📧 ceo@custompanel.co.kr

Include:

  • Order number

  • Product name

  • Reason for return

  • Photos of the product (required for damaged/defective claims)

Returns must be approved in writing before shipment. Unauthorized returns may be refused.

4. Return Shipping

Return address:

16, Daehak-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, 16226
Republic of Korea

Customers are responsible for:

  • Return shipping costs

  • Customs duties, taxes, and clearance fees (if applicable)

  • Safe packaging and proper carrier selection

We strongly recommend using a trackable shipping service. We are not responsible for lost or damaged return shipments.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • You must notify us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • Keep all original packaging for inspection

Failure to report within 48 hours may result in denial of the claim.

6. Refunds

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method

  • Original shipping costs are non-refundable

  • Refund processing may take 5–10 business days depending on your payment provider

If the item shows signs of use, installation, or damage, we may:

  • Reject the return, or

  • Deduct a restocking fee (up to 30%)

7. PayPal Dispute & Chargeback Policy

We are committed to fair resolution of disputes.

If a PayPal dispute or chargeback is filed:

  • We will submit delivery confirmation, tracking records, product photos, and communication history as evidence

  • Items marked as delivered by the carrier are considered fulfilled

  • Unauthorized return or chargeback without prior contact may result in claim denial

We encourage customers to contact us directly at ceo@custompanel.co.kr before opening a PayPal dispute so we can resolve the issue promptly.

8. International Orders

For international shipments:

  • Customers are responsible for import duties and local taxes

  • Refused shipments due to customs issues are not eligible for full refund

  • Shipping fees and return freight will be deducted from any approved refund

9. Important Notice for Construction Materials

Due to the professional and industrial nature of our products:

  • Installation constitutes acceptance of the product condition

  • We are not responsible for labor costs, installation costs, or project delays

  • Product compatibility and specification verification is the customer’s responsibility before purchase

If you have any questions, please contact us:

📧 ceo@custompanel.co.kr

We appreciate your business and strive to provide reliable tools and materials for professionals worldwide.